← Back to Home

Comprehensive Terms of Service

Last Updated & Effective Date: March 2026

1. Explicit Nature of Business & Service Description

MarketingPros is strictly a professional B2B (Business-to-Business) digital marketing and advertising agency.

Our core services are explicitly limited to legitimate business promotion, including but not limited to:

• Search Engine Optimization (SEO): On-page, off-page, and technical SEO to improve organic search rankings.
• Pay-Per-Click (PPC) Advertising: Campaign management on Google Ads, Microsoft Ads, and YouTube.
• Social Media Marketing (SMM): Campaign management on Meta (Facebook/Instagram), LinkedIn, and X (Twitter).
• Content & Email Marketing: Creation of marketing copy, newsletters, and automated email sequences.
• Conversion Rate Optimization (CRO): Landing page design and user experience improvements.

2. Client Onboarding & Communication Protocol

To ensure high-quality service delivery, we follow a strict onboarding and communication protocol:

• Initial Consultation: All new clients must undergo a discovery call or WhatsApp consultation to assess business goals and determine if our services are a good fit.
• Primary Communication: Our primary and official channel for rapid communication, campaign updates, and minor approvals is WhatsApp (+91 985 558 4884).
• Official Documentation: All formal proposals, invoices, major strategy shifts, and contract terminations must be communicated via email (support@marketingpros.store).
• Response Times: We commit to responding to client inquiries within 24 business hours during our standard operating times (Mon-Sat, 9 AM - 7 PM IST).

3. Transparent Proposals, Quotations & Pricing Structure

MarketingPros operates with complete financial transparency. We strictly separate our Agency Fees from your Ad Spend.

• Custom Proposals: Because every business is unique, we do not offer "one-size-fits-all" pricing on our website. All pricing is determined after a comprehensive audit and presented in a customized proposal.
• Agency Management Fees: This is the fee paid directly to MarketingPros for our labor, expertise, strategy, and campaign management. This fee is non-refundable once work has commenced.
• Ad Spend (Media Budget): This is the money paid directly to advertising platforms (Google, Meta, etc.) to show your ads. MarketingPros does not markup ad spend. You pay the platforms directly, or if we facilitate the payment, 100% of the allocated budget goes to the platform. Ad spend is strictly non-refundable under any circumstances.
• Validity: All written quotations and proposals remain valid for 14 days from the date of issue.

4. Payment Terms & Schedules

To maintain continuous service, clients must adhere to the following payment terms:

• Monthly Retainers: For ongoing marketing management, Agency Fees are billed on a monthly subscription basis, payable in advance of the month's service.
• Project-Based Work: For one-off projects (e.g., a comprehensive SEO audit or landing page build), a 50% upfront deposit is required, with the remaining 50% due upon project completion and handover.
• Late Payments: If a monthly retainer invoice remains unpaid 5 days past the due date, MarketingPros reserves the right to pause all active campaigns and withhold reports until the balance is cleared. This is to protect both parties from accumulating debt.

5. Performance Expectations, Realities & Disclaimers

MarketingPros utilizes industry best practices, certified professionals, and data-driven strategies. However, digital marketing is subject to external forces beyond our control.

• No Guarantees of Specific Results: We do not and legally cannot guarantee specific numbers of leads, exact sales figures, specific Return on Ad Spend (ROAS), or #1 rankings on Google. Any agency promising guaranteed specific financial returns is acting unethically.
• Algorithm Changes: We are not liable for sudden drops in traffic or campaign performance caused by unannounced algorithm updates by Google, Meta, or other third-party platforms.
• Market Conditions: Campaign success depends heavily on the client's product-market fit, pricing, sales team performance, and overall economic conditions, which are outside the agency's control.

6. Client Account Access & Approvals

• Access Provision: The client is responsible for providing timely access to necessary platforms (Google Ads, Meta Business Manager, Website CMS, Analytics). Delays in providing access will result in project delays for which the agency is not responsible.
• Creative Approvals: Clients must review and approve ad copy, graphics, and landing pages within 48 hours of submission. Failure to respond will be considered implied approval to prevent campaign delays.
• Platform Compliance: The client guarantees that the products or services they are asking us to advertise comply with all local laws and the specific advertising policies of Google and Meta.

7. Intellectual Property & Ownership

• Client Assets: The client retains full ownership of all pre-existing logos, branding, customer lists, and website content provided to the agency.
• Ad Accounts: The client retains full ownership and administrative control of their Google Ads and Meta Ad accounts. We work within your accounts; we do not hold them hostage.
• Agency IP: MarketingPros retains ownership of our proprietary campaign structures, internal reporting templates, and specific bidding algorithms used to manage the accounts.
• Created Assets: Upon full payment of all outstanding invoices, ownership of ad creatives, written copy, and landing pages produced specifically for the client during the engagement transfers to the client.

8. Limitation of Liability & Platform Suspensions

• Account Suspensions: Advertising platforms (Google, Meta) utilize automated bots that frequently suspend accounts in error or due to strict policy interpretations. MarketingPros is not liable for lost revenue or damages resulting from third-party account suspensions, disapprovals, or bans. We will, however, assist the client in the appeal process.
• Maximum Liability: In no event shall MarketingPros' total liability to the client for any damages, losses, or causes of action exceed the total Agency Management Fees paid by the client to MarketingPros during the one (1) month immediately preceding the event giving rise to the claim.

9. Termination of Services

• 30-Day Notice: For ongoing monthly retainers, either party may terminate the agreement by providing a minimum of 30 days written notice via email.
• Final Obligations: During the 30-day notice period, MarketingPros will continue to manage campaigns normally, and the client is obligated to pay the final month's invoice.
• Handover: Upon termination and clearance of all invoices, MarketingPros will gracefully remove our access from all client platforms and provide a final performance report.

10. Governing Law, Jurisdiction & Dispute Resolution

These Terms of Service, and any disputes arising from our digital marketing engagements, shall be governed strictly by and construed in accordance with the laws of India.

Any legal action, suit, or proceeding arising out of or relating to these terms shall be instituted exclusively in the competent courts located in Patna, Bihar, India. Both parties explicitly consent to the exclusive jurisdiction of these courts.

11. Modification of Terms

MarketingPros reserves the right to update, modify, or replace these Terms of Service at any time to reflect changes in digital marketing laws, platform policies, or our business practices. The "Last Updated" date at the top of this page will indicate when changes were made. Continued use of our services after updates constitutes acceptance of the revised terms.

12. Official Contact Information

For any legal inquiries, questions regarding these terms, or official notices, please contact our administrative team:

• Registered Office: 3rd Floor, Nath Tower, Boring Rd, Nageshwar Colony, Patna, Bihar 800001, India
• Official Phone / WhatsApp: +91 985 558 4884
• Official Email: support@marketingpros.store